top of page

Digital Delivery Policy

At Pocket Kid Stars, all of our custom video dispatches are 100% digital products delivered directly to your device. We do not package, ship, or deliver any physical items through the mail.

Delivery Methods

Your personalized video links are delivered electronically via:
 

  • SMS Text Message sent to the mobile phone number provided at checkout.

  • Email Notification sent to the parent email address provided at checkout.


All dispatches include private, unlisted download links so you can save the high-definition MP4 files directly to your phone's camera roll.

Turnaround & Delivery Timelines

Instant Access: Rookie Introduction Video Unlocks immediately post-checkout via your order confirmation screen and email so your child can meet Santa's rookie reindeer right away! (Pre-rendered; no customization required).

 Rolling Turnaround Dispatches

Custom videos are processed and delivered on rolling turnarounds based on your package level and clip submission dates:

 

  • Your on the Nice List (Option on Rookie Check-In; included in all upper passes): Delivers within 2–3 business days of order placement as an early-to-mid December behavior boost!
     

  • Wishlist Co-Watch Reply: Delivers within 2–3 business days (3–4 business days for Tier 3) after you upload your child's 5-second wishlist video clip.
     

  • Mission Give Me A Name - Part 1 : Delivers within 3–4 business days of order placement, where the Deer asks your child to help him choose an official flying name!

Automated Scheduled Holiday Dispatches:

Time-sensitive holiday dispatches unlock automatically on fixed calendar dates so you don't have to manage a thing:
 

  • Christmas Eve Bedtime Alert (Option on Rookie Check-In; included in all upper passes): Automated batch release on December 24th @ 5:00 PM local time.
     

  • Mission Give Me A Name - Part 2: Automated batch release on December 25th @ 7:00 AM local time, where the Deer proudly wears his new name badge on Christmas Morning!

Submission Cutoffs & Fallback Policy

Hard Submission Cutoff: All parent video clip uploads must be submitted by Friday, December 11th at midnight to guarantee custom co-watching rendering before Christmas Eve.
 

Default Magic Guarantee: Unsubmitted clips after December 11th automatically convert to our pre-rendered North Pole Radar Scan updates so your child's complete video sequence still arrives on schedule for Christmas Eve and Christmas Day!

bottom of page